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Built on US standards, bilingual talent, and a performance-first culture that delivers consistent, measurable results.
Agents are deeply familiar with US culture, expectations, tone, and communication. This significantly increases customer satisfaction and resolution rates.
200 plus seat capacity, four supported languages, omnichannel capabilities, and rapid hiring pipelines for fast expansion.
48 hour Mexico work week produces extended coverage with lower hourly rates. Clients typically save about five dollars per hour per agent compared to US staffing.
Profile matching, training pipelines, QA rubrics, dashboards, transparency, and real performance management ensure consistent results.
Low-risk pilot programs with launch timelines of two to three weeks.
Dedicated agents, shared agents, hybrid teams, and blended US nearshore support when needed.
Referral-driven hiring, NOM 037 and NOM 035 compliance, and strong benefits reduce turnover and create predictable performance.
We support mom and pop shops, high growth startups, mid-market operations, and large enterprise programs with equal precision.
