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It's totally up to you. You can either be at home or you can organise for your Housekeeper to clean your home whilst you're out. If you're going to be out, you can give your Housekeeper spare keys, direct them to the concierge or send them to a key safe.
You can update your property access at any time through the access page from within your online account. This also allows you to organise for your Housekeeper to pick up your spare keys on a specific cleaning visit.
If you'd like your Housekeeper to look after your spare keys, you can organise for them to pick up your spare keys during a cleaning visit. You can do this at any point in your online account. Our systems will then let your Housekeeper know to pick up the spare keys via their phone app. This service is only available for regular customers.
Once your Housekeeper picks up your keys, we send them a unique code to tag to your spare keys and ensure any other identification about you or your property is removed. We then keep track in our systems that your Housekeeper is holding your spare keys for you.
As well as a regular home cleaning service, your Housekeeper will also be able to provide the following services:
You can either add these services on to all visits, for example you might want ironing every visit, or you can add them on as a one off to any individual visit, for example, you might just want an oven clean every now and then. These services are charged at the same rate as cleaning, and can be added in 30 min increments.
Of course! Lots of our customers have unusual requests, like cleaning of communal areas or small office spaces as well. Once you set up your online account, you'll have access to write bespoke instructions which will pull through to your Housekeeper's phone App ready for each clean.
We’ve got all the answers for the questions you possibly have in your mind.
Sure! After your initial clean, all you need to do is log in to your members account and select 'Book New Visits.' You can then see your recent Housekeeper(s) and their real-time availability live and book in at a date and time to suit you.
As our Housekeepers travel on foot or by public transport they are unable to provide any cleaning equipment. As such, we require all customers to provide a vacuum, mop & bucket.
Your Housekeeper can provide cleaning cloths and sprays for an extra charge, but you’re also welcome to provide your own if you prefer.
If you would like to provide your own cleaning products, please ensure you have the following:
Unfortunately, not. Housekeepers usually travel by public transport, so they don't carry any heavy equipment (imagine carrying a vacuum during tube rush hour!). You can request standard cleaning cloths and sprays as part of your clean though.
As well as being specialists in regular weekly and fortnightly cleans, Housekeep offers four types of one-off cleaning; standard cleaning, deep cleaning, end of tenancy cleaning, and after-builders cleaning. You can find out more about these services and see how they compare here. You can get a quote and book a one-off deep clean here.
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You can book a gardener for any outdoor maintenance tasks. Some common gardening tasks include:
If you need any other gardening work completed, just let us know and we’ll provide a bespoke quote for the job.
Yes - we can book you in with a tried & trusted gardener on a recurring, ongoing basis. They can help with ongoing maintenance tasks like lawn mowing and hedge trimming.
Or you can book gardeners on a one-off basis, as and when you need a hand. Just let us know when you fill out our online form.
When you book in, let us know what you need and we'll give you a price for a gardener in your area. If you'd like to go ahead, we'll take a payment to secure your slot.
You'll be charged for any extra time or materials after the job's complete.
Yes - all of our gardeners are fully insured.
We've got great customer service, and our responsive support team are at hand to help if any issues come up during your booking.
We’ve got all the answers for the questions you possibly have in your mind.
All of our tradespeople are tried, trusted & qualified for the job, with plenty of experience. And we collect reviews and feedback from every booking to ensure 5* quality.
We’ll provide a detailed quote before we confirm your booking. We’ll include any parts, labour, VAT, parking charges, travel fees or other costs. If it's required, you can also request that we quote for waste disposal at the same time.
If any unforeseen or follow-up work is required, we’ll contact you immediately to make sure you’re happy to go ahead. You're in full control.
When you fill out our online form, we'll ask for your address. We'll make sure that you're matched with a trusted local tradesperson who's based near you.
Yes - all of our tradespeople are fully insured.
We've got great customer service, and our responsive support team are at hand to help if any issues come up during your booking.
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